Privacy Policy

Becsta Home Finance is committed to protecting your privacy and handling your personal information in a transparent and responsible manner. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By engaging our services, you consent to the collection, use, and disclosure of your personal information as outlined below.

Why We Collect Your Information

We collect personal information to provide you with mortgage broking and related financial services. This includes assisting you with loan enquiries, applications, approvals, settlements, and ongoing loan management.

Where we collect information that identifies you, we will take reasonable steps to ensure you are aware of the collection and the purpose for which it is being used.

How We Collect Information

Information collected directly from you

We will collect personal information directly from you whenever possible, including when you:

Make an enquiry
Apply for credit assistance
Communicate with us by phone, email, website forms, or meetings

We may also verify information you provide using documents or sources you authorise.

Information collected from other sources

Where permitted by law, we may collect information from third parties when reasonably necessary, including:

Lenders, lessors, and mortgage insurers
Credit reporting bodies
Your legal, financial, or real estate representatives
Publicly available sources (where direct contact is not possible)

When We Are Required to Collect Information

Certain laws require us to collect personal information, including identity verification under Australian Anti-Money Laundering and Counter-Terrorism Financing laws.

How We Use Your Information

We may use your personal information to:

Provide credit assistance and mortgage broking services
Assess your eligibility for loans or related products
Prepare, submit, and manage loan or refinance applications
Verify your identity and protect against fraud
Communicate with you about your loan or enquiry
Administer payments and settlements
Improve our services and customer experience
Provide information about products or services that may be relevant to you (unless you opt out)
Meet legal, regulatory, and compliance obligations

You may opt out of receiving marketing communications from us at any time.

What Happens If You Don’t Provide Information

If you choose not to provide requested personal information, we may be unable to:

Assist you with loan or refinance options
Verify your identity
Provide suitable financial advice or services

Sharing Your Information

General disclosure

We may share your personal information with third parties where necessary to deliver our services or as permitted by law.

Who we may share information with

This may include:

Lenders, lessors, and mortgage insurers
Aggregators and licensees through whom we operate
Valuers, settlement agents, accountants, lawyers, and real estate agents
Credit reporting and fraud prevention agencies
Government or regulatory bodies
Service providers who support our business operations (e.g. IT, data storage)
Any other party where you have provided consent

Overseas Disclosure

In some circumstances, we may use overseas service providers to support our operations, including administrative or data processing services. This may involve disclosure of personal information outside Australia, including to the Philippines via business process outsourcing arrangements.

While we take reasonable steps to ensure overseas recipients handle information appropriately, they may be subject to foreign laws that require disclosure.

Storage and Security

Your information may be stored electronically, including in secure cloud-based systems. We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, or disclosure.

Accessing and Correcting Your Information

You may request access to the personal information we hold about you, or request corrections if the information is inaccurate, by contacting us directly. We will respond within a reasonable timeframe.

Information About Other Individuals

If you provide us with personal information about another person (such as a co-applicant or guarantor), you confirm that you have:

Informed them of this Privacy Policy
Obtained their consent to share their information
Advised them they may contact us to access or correct their information

Complaints

If you have a concern or complaint about how we handle your personal information, please contact us. We take privacy complaints seriously and will respond promptly. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC).

For questions about this Privacy Policy or how your information is handled, please contact:

Becsta Home Finance

Email: Rebecca@becstahomefinance.com.au
Phone: +61 402 429 906

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